Service

Your stay at Pichlmayrgut should be the best time of your year. For your health and ours, we implement the following measures. We look out for you. We look out for us.

We would like to assure your that we will do our utmost in order to ensure a safe and pleasant stay at Hotel Pichlmayrgut. We have implemented several measures in accordance with Austrian federal rules & regulations in order to facilitate your stay with us.

We strive to provide the usual Pichlmayrgut hospitality whilst respecting all current rules & regulations. Hence, you will experience culinary delights from our award winning kitchen, the 3000 m² spa area and all other amenities of Hotel Pichlmayrgut. Furthermore, we still pride ourselves in providing outstanding hospitality and warmth despite the Covid-19 crisis.

Arrival & Check In

• Hotel guests require official proof of either a full vaccination cycle or a confirmed recovery from Covid-19 within the past 180 days (Austrian “2G” rule)
• Children up to 12 years of age do not require such proof. Children between the age of 12 and 15 require the Austrian kid’s covid pass (“Ninja Pass”). A set of continuously valid tests during a calendar week, of which a minimum of two need to be PCR tests will substitute the Austrian kid’s covid pass for guests not residing in Austria. No day without valid proof of covid testing shall pass during the stay
• FFFP 2 (KN95) masks are to be worn at all times, except when dining at your designated table

Green Pass:
The validity of the green pass is limited with 9 months after receiving the final vaccination dose of each vaccination cycle.

General rules & regulations

• Our bars and restaurants may be kept open until 10:00 PM
• Menues as well as frequently touched surfaces are disinfected on a regular basis
• Our spa area offers sufficient space for all guests

Personal hygiene & protection – we recommend the following measures

• please refrain from shaking hands, hugging and / or other physical contact with others
• wash hands frequently and thoroughly with soap and hot water (at least 30 seconds)
• please avoid touching your face with unwashed hands
• sneeze or cough in the crook of your arm or in a tissue only

Rooms & suites:

• Your room or suite will be disinfected both prior to your arrival and during your stay
• Please feel free to issue a full privacy order. In this case no employees will enter your suite or room during the stay for cleaning purposes
• Presently we do not offer mini-bar services in order to limit the people entering the rooms and suites

Public areas:

• Hand sanitizer is placed in strategic locations all over the hotel
• All public areas are disinfected serval times daily

Restaurants & Bar

• Please wear your FFP2 (KN 96) mask at any time except when dining at your designated table
• You will be assigned a designated table for all meals at the first night of your stay
• Whenever frequenting the buffet we kindly ask you to disinfect your hands and / or wear disposable plastic gloves which will be provided
• Austrian federal rules & regulations mandate a curfew at 11: 00 PM

Shuttletransfer

• Please note that FFP2 (KN95) masks are to be worn in all shuttles

Beauty & Massage

• There are no restrictions to beauty and massage therapies. Please register with the front desk in order to book your preferred appointments

Pichlmayrgut employees

• According to Austrian rules & regulations prevention plans have been developed, issued and approved. These plans are under constant review and rules & regulations may change at any given time
• According to Austrian rules & regulations a commissioned Covid-19 officer has been appointed
• The majority of our employees is fully vaccinated and frequent PCR tests are being executed
• All employees have been trained by our external Covid-19 partner and are being continuously coached in handling Covid-19